Whenever possible, you shouldn't cancel a reservation. When a guest makes a booking on AirBnB using our partner API connection, their reservation is confirmed immediately.
If a guest contacts you to cancel their booking, you can recommend they do this by logging into their AirBnB account to cancel the reservation.
For help on what to do when you have an overbooking, please contact the Lodgable's Customer Service Team at [email protected] or by clicking the chat icon in the bottom right corner. If you do need to cancel the booking, you may be charged a $100 fee from AirBnB.
If the guest didn't show up, treat the reservation the same as if they would have checked in: charge the payment and leave the rental alone until their reservation is over.